Healthcare facilities operate under pressures that most environments never face. Emergency departments see volatile situations daily. Visitors arrive under emotional distress. Controlled substances require constant vigilance. And through it all, patients and staff deserve to feel safe.
Command Security provides officers trained specifically for healthcare environments across the Lehigh Valley — from hospitals and urgent care centers to outpatient clinics and behavioral health facilities. Our team understands HIPAA considerations, behavioral de-escalation in clinical settings, and the critical balance between maintaining security and preserving a compassionate care environment.
We work closely with hospital administration, nursing leadership, and facility management to develop security protocols that address each department's unique risks. From emergency room coverage to pharmacy protection and parking facility patrols, Command delivers healthcare security that meets both regulatory standards and patient expectations.
What's Included
Lobby & Visitor Management
Professional screening and credential verification at all entry points to control facility access and protect patient areas.
Emergency Department Security
Dedicated officers stationed in high-traffic emergency departments to manage volatile situations and protect clinical staff.
Behavioral De-Escalation
Officers trained in crisis intervention and verbal de-escalation techniques specific to patients in emotional or behavioral distress.
Pharmacy & Controlled Access Areas
Monitoring and access control for pharmacies, medication storage, and other areas housing controlled substances.
Patient Elopement Prevention
Protocols and officer positioning designed to prevent at-risk patients from leaving the facility without authorization.
Parking Facility Patrols
Regular patrols of parking garages and surface lots to ensure the safety of patients, visitors, and staff arriving and departing.
Why Businesses Choose Command
Safer Environment for Everyone
Patients heal better and staff perform better when they feel secure. Our presence creates a safer facility from lobby to parking lot.
Healthcare Regulatory Compliance
Security programs designed to meet Joint Commission, CMS, and state Department of Health requirements for facility safety.
Reduced Workplace Violence
Trained de-escalation officers significantly reduce the frequency and severity of violent incidents against healthcare workers.
Professional Patient-Facing Officers
Officers who understand the healthcare environment — compassionate with patients, firm when necessary, and always HIPAA-conscious.